FREQUENTLY ASKED QUESTIONS

1. Do you take donations?
Yes. Our community is very generous. All merchandise in the store is donated.

2. When and where?
We accept donations at the front door anytime that we are open. Monday – Saturday, 10AM to 6PM.

3. Do you consign, buy clothes or give store credit for donations?
No. We are not allowed to give any financial consideration for donations due to our tax-exempt status. We do give receipts you may
be able to use for a tax deduction.

4. What donations do you not accept?
We accept all personal and household items with the following exceptions:
Cribs, car seats, mattresses, box springs, bed pillows, large household appliances, sofas, hide-a-beds, used grocery bags, half
consumed toiletries, out-of-date electronics, mini blinds or any item in non-resalable condition.

5. Do you give discounts to seniors/military/law enforcement, etc?
No, we try to price merchandise to give everyone a great value every day.

6. Do you deliver?
Yes. Delivery includes one vehicle & two deliverers. Door to door delivery.
Fees are as follows:
$15 —for up to 5 miles
$1 per additional mile
Additional fees apply for additional vehicles, additional staff, interior placement or special circumstances, like stairs, narrow
doors or narrow passageways.

7. Do you pick up donations?
Yes. Please call the store to arrange for scheduling. Our phone number is 678-696-5560. In order to protect your home and for the
safety of our volunteers, we prefer donations to be outside. Example: on a porch, patio, driveway or garage.

8. When do you get new merchandise?
All merchandise is donated and there’s no way for us to predict the arrival of new merchandise. We make an effort to process all
donations ASAP.

9. Do you negotiate prices?
No. We try to price merchandise to give everyone a great value every day.

10. What do you do with the money?
We reinvest all proceeds from the store into the local community through compassionate ministry and The Pantry.

11. What services do you provide for people in need?
Our goal is to meet the needs of members of our community through compassionate ministry and The Pantry.
Compassionate Ministry Policy
It is our pleasure to provide assistance for individuals who are struggling to get back on their feet after a personal tragedy. We
will provide 1 shirt, 1 pair of pants and 2 pairs of socks to each member of the household. Recipients may shop from any discounted
clothes. All recipients must be present. Between December and February recipients will be given $5 credit to go towards bedding or
outerwear. Due to the increasing community need, requests for other items, such as household items and shoes, will not be filled at
this time.
The Pantry
It is our pleasure to provide a variety of toiletries and household chemicals to individuals and families who may need them.
Individuals will be asked to present a photo ID each month to receive their order. There is no financial qualification to
participate.

12. Will you hold merchandise?
Yes. We will hold any non-furniture item until the close of business the following day. NO payment required. We will hold for a
longer period of time with full payment.
We will hold furniture for $20 or 50% cash payment.
If furniture is not pick up on the agreed date, funds are forfeited.

13. What is your return policy?
All sales are final. We would be happy to let you test electrical items before purchasing.

14. Do you take credit/debit cards?
Yes. A 25c fee will be charged for purchases under $5. We do not take business cards due to high processing fees.

15. How is the store staffed?
All store staff are volunteers and are friends or members of Gainesville First Church of the Nazarene.

16. Do you give community service hours credit?
No, we are not authorized to provide that service at this time.

17. How long has the store been in business?
We have been happily serving our community since August 15, 2016.